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Contact Center Management


Research the latest in Contact Center Management technologies, tools and techniques. Our buying guide offers products and complementary search tools that offer you expert buying advice and the latest news and reviews to help you with your selection.

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111 Product(s) Found. Page 1 of 12


PRODUCT NAME AND DESCRIPTION
1Click Customer Support - Help Desk  from EB Suite
EB Suite provides a Customer Service Help Desk module that help you track and service your Customers, manage Service Requests and Cases, publish Knowledge and Solutions.  
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1Click Sales Force Automation  from EB Suite
EB Suite provides sales automation that goes beyond just knowing who to call.  
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ACD  from Noble Systems
The Noble Systems ACD provides a unified solution for managing multi-media inbound communications within a universal queue.  
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ACD Manager  from Computer Telephony Solutions
ACD Manager helps any size contact center or group maintain service level goals by monitoring and optimizing call traffic for automatic call distribution groups.  
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Activ IQ  from Voice Print International
Activ IQ's built-in enterprise collaboration features allow for tracking of trends across all contact center agents.  
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Add2Exchange for Contacts: Outlook Contact Sync  from Advantage International
Add2Exchange for Contacts is a Microsoft Exchange add-on, enterprise-wide Outlook contact folder sync solution which synchronizes any combination of Outlook contact folders-private (mailbox) and public (group).  
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Advoco NetPBX - Contact Center  from Advoco Software
Advoco NetPBX Contact is a hosted Contact Center offering providing a full set of contact center and customer care features focusing on both in-house and outsourced contact centers.  
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Advoco NetPBX - Enterprise  from Advoco Software
Advoco NetPBX Enterprise is a hosted PBX offering providing a full set of voice features focusing on large and mid-sized enterprises.  
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Advoco NetPBX - Service Provider  from Advoco Software
Advoco NetPBX is a carrier grade, IP centrex and hosted communications platform offering a wide range of business telephony services.  
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Angel.com Virtual Call Center  from Angel.com
The Angel.com Virtual Call Center creates a relevant and personal experience for callers and reduces the load on your agents thereby lowering costs. By combining industry-leading IVR and speech technology with our unique Site Builder online development toolkit, the Angel.com Virtual Call Center offers a variety of sophisticated call capabilities, including call center administration, routing and queuing, and call reporting and monitoring, all with no investment in hardware or software.  
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